Refund policy

Returns and Refunds

At Bright Bogey, we're dedicated to crafting high-performance golf apparel that meets your expectations. We understand that returns happen, and we've designed our policy to be as straightforward as your approach to the green.

 

The Bright Bogey Return Window

You have 14 days from the date of delivery to return your Bright Bogey items for a refund.


Conditions for Returns

To be eligible for a return, your items must meet the following criteria:

  • Original Condition: Items must be unworn, unwashed, unused, and in the same condition you received them.
  • Original Packaging: Please return items in their original Bright Bogey packaging, with all tags and labels still attached.
  • Proof of Purchase: You'll need your order confirmation or receipt to process a return.


How to Return Your Bright Bogey Items

  1. Contact Us: Initiate your return by filling the Withdrawal form (you find it in the footer menu under Support) or by emailing us at info@brightbogey.com with your order number and the reason for your return. 
  2. Return Label: We'll email you a return shipping label and detailed instructions.
  3. Packaging: Pack your items securely in the original Bright Bogey packaging (or a similarly secure, waterproof package). Ensure all tags are attached.
  4. Shipping: Affix the return label to the package, covering the original shipping label. Drop off the package at the designated service point for the carrier indicated on the label (e.g., Posti, Matkahuolto, UPS, DHL).


Protecting Your Return

We want your return to go smoothly. For your protection, please obtain a certificate of posting when you send your return. Unfortunately, we can't process refunds for lost returns without this confirmation.  Please also take care when packaging your return, as you're responsible for any damage that may occur during shipping.


Refunds

Once we receive and inspect your returned items, we'll process your refund within 5 business days. Refunds will be credited to your original payment method. If your order included shipping costs, those will be reimbursed only if all items included in the original order are returned. Please note that during peak seasons or holidays, processing times may be slightly longer.


Return Shipping Costs

You are responsible for the costs of returning the order.  


Unclaimed Parcels

Unclaimed parcels that are returned to us are not considered a return. A 20€ fee will be applied to cover handling costs for unclaimed orders.


Exchanges

We don't offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order.


Damaged or Faulty Items (Claims)

If your order arrives damaged or faulty, please contact us immediately at info@brightbogey.com with your order number and clear photographs of the issue. We'll work with you to find a suitable solution.


Questions?

If you have any questions about our return or refund policy, please contact us at info@brightbogey.com. We're here to help!